thinkQSi

Operational Excellence Across Every Function That Matters.

We are your "Operations Center of Excellence" integrating strategy, people, process, and technology across HR, legal, finance, supply chain, IT, customer operations, risk, compliance, and core back‑office functions; so you cut waste, reduce risk, and scale with confidence.

Your Multitool for Business Success

ThinkQSi helps you bridge the gap between where you are and where you want to be. Whether you need a focused initiative or a full-scale program, we deliver solutions designed to create immediate impact and lasting growth.

  • Reduce costs while boosting margins and cash flo
  • Make confident decisions with speed, clarity, and visibility
  • Build systems and processes that scale with your growth
  • Align leadership and foster a culture of accountability
  • Navigate today’s challenges with a clear roadmap to tomorrow’s opportunities

In essence, we help leaders fix what’s broken and build what’s next—turning strategy into measurable results.

Full Business Transformation

When your entire operation needs realignment—from people and processes to culture and systems.

Departmental Fixes

Not every business needs a full-scale transformation. Sometimes the challenge is specific, immediate, or focused on a single capability. When one area—like HR, sales, IT, or finance—is holding you back. We fix the piece without disrupting the whole.

Targeted Problem-Solving

When you’re stuck with a stubborn issue—supply chain leaks, cash flow, or leadership gaps—we cut through fast and fix at the root. That’s why, alongside our comprehensive transformation services, ThinkQSi offers a suite of Specialized Services — targeted solutions delivered directly by our team or through our trusted network of subject matter experts.

These services give clients the flexibility to address pressing priorities, capture quick wins, or fill capability gaps without committing to a larger engagement. From branding and digital strategy to trade representation and community outreach, we make sure you get exactly what you need, when you need it — and always with the same level of rigor and commitment.

Where We Lead

We support companies typically under $100M that need senior operational leadership now, without the cost or delay of a full-time executive. Our focus is practical: stabilize the business, strengthen the operating system, and create the clarity needed to grow with confidence.

Operational Excellence

Increase throughput, improve service levels, reduce waste, strengthen unit economics, and eliminate bottlenecks that slow the business down. This includes aligning the commercial side with delivery, ensuring pricing, pipeline visibility, customer handoffs, and retention all operate as one cohesive system.

Crisis Stabilization & Turnaround

Restore control during periods of disruption: cash pressures, cost overruns, customer loss, operational failures, leadership breakdowns, or declining morale. The goal is to stop the bleeding, restore confidence, and rebuild momentum quickly.

Risk, Security & Compliance

Establish the essential policies, documentation, controls, and safeguards that protect the business and satisfy customer, regulatory, or audit requirements. A stable business is a compliant business.

Strategy → Execution Alignment

Translate strategic goals into an operating rhythm the organization can actually follow—clear priorities, 90-day plans, OKRs, accountability structures, and a leadership cadence that keeps everyone moving in the same direction.

Board, Investors & Stakeholders

Improve transparency, strengthen governance, and communicate with clarity. We help prepare metrics, narrative, reporting, and capital planning so leaders can confidently engage with boards, lenders, or investors.

Deliverables:

A 30/60/90-day operating plan, weekly execution rhythm, KPI dashboard, leadership realignment, prioritized “stop/keep/start” actions, and a roadmap to long-term self-sufficiency.

Business Transformation

For legacy firms and fast-growing startups that must realign, modernize, or scale.

At ThinkQSi we view transformation as a sequence of disciplined steps — not a buzzword. The process starts with aligning people and structure, then optimizing how work gets done, and only then layering in the right technology and customer-facing improvements.

Core Pillars of Transformation:

  • Organizational Realignment: Role clarity, spans and layers, governance, and decision rights — ensuring the structure supports your strategy.
  • Workflow Redesign: Lean/Six Sigma efficiency, cycle-time reduction, and process automation to eliminate bottlenecks and wasted effort.
  • Vendor & Cost Optimization: Strategic sourcing, RFPs, renegotiations, should-cost and TCO models, and service-level improvement to unlock savings.
  • Digital Modernization: ERP/CRM selection and rollout, unified data strategy, BI dashboards, and automation to enable smarter decision-making.
  • Customer Experience (CX): Journey mapping, NPS/CSAT tracking, and service recovery playbooks to increase retention and revenue per customer.
  • Change Management (Cross-Cutting): Communication plans, adoption metrics, training, and cultural reinforcement applied across every pillar to ensure lasting impact.

Deliverables: Current-state assessment, future-state blueprint, transformation roadmap, benefits case (savings & growth), and a PMO/change management playbook.

Strategic Advisory

Hands-on support with clear accountability—no shelfware.

  • Business startup planning & growth modeling: Concept validation, MVP development, business formation, team building, launch readiness, unit economics, hiring strategy, investor materials, and milestone roadmapping.
  • Corporate & go-to-market strategy: market sizing, segmentation, ICP, positioning, pricing, channel mix, monetization models
  • M&A diligence & integration: commercial/operational diligence, synergy capture, integration playbooks, Day-1/Day-100 plans
  • Compliance & regulatory navigation: healthcare, data privacy, financial controls, SOC2/ISO, policy design and audits
  • Program/Project Management (PMO): scope, timeline, RAID logs, stakeholder comms, benefits tracking

Deliverables: Decision memos, financial models, go/no-go gates, program plans, and implemented outcomes.

People, Leadership Development & Culture

Building stronger leaders at every level of your organization. Align the team to the mission—and keep them there. 

  • Leadership offsites, OKRs, operating cadence
  • Org design, role clarity, performance agreements
  • Talent acquisition, onboarding, capability academies
  • First-time manager & executive coaching

Deliverables: Org blueprint, talent plan, capability map, leadership routines.

Supply Chain, Procurement & Operations

Improve reliability while lowering total cost.

  • Sales and Operations Planning (S&OP) design, inventory optimization, lead-time compression
  • Supplier strategy, contracting, should-cost, performance scorecards
  • Quality systems, traceability, and recalls/readiness

Deliverables: S&OP cadence, inventory policy, supplier portfolio, KPI pack.

Data, AI & Automation

Make better decisions faster and reduce manual work.

  • Analytics strategy, KPI design, data hygiene & single source of truth
  • AI use cases (assistants, RPA, underwriting/scoring, service copilots)
  • Tooling: from spreadsheets → scalable stacks (no-code/low-code when best)

Deliverables: Data model, live dashboards, automation backlog, and shipped automations with ROI targets.

Digital Footprint

Your online presence, built and optimized for growth.

  • Website design, hosting & optimization
  • Content creation: copy, photography, video
  • SEO & SEM strategy and execution
  • Social media platform selection & management
  • Ongoing site & social maintenance

Branding, Marketing & PR

Helping you define, position, and amplify your brand.

  • Corporate identity (naming, logos, collateral)
  • Marketing strategy & campaign execution
  • Public relations & reputation management
  • Event management & brand activations
  • Social media coaching & strategy

Community Outreach

Strengthen the economic engine. Programs designed to create impact where it matters.

  • Outreach campaign design and implementation (e.g., addiction recovery, mental health, community services)
  • Fundraising & grant strategy
  • Community event management
  • Partnership development with organizations and local agencies

Trade & International Representation

Extending your business into the U.S. market.

  • U.S. representation for overseas manufacturers
  • Trade show participation & lead generation
  • Sales & order management, invoicing & collections
  • After-sales support, warranty coordination, and servicing
  • Turnkey regional representation solutions

Healthcare, Nonprofit & Community

Mission-driven work with measurable impact.

  • Program design & outreach (e.g., addiction services, mental health, multi-physician practices, community health)
  • Grants, fundraising strategy, partnerships & community engagement
  • Compliance and outcome reporting

Deliverables: Outreach plan, partner network, impact metrics, compliant ops.

Starter Offers (Fast Value)

  • Rapid Assessment (2–4 weeks): current-state scan, top-5 value levers, 90-day plan.
  • 90-Day Operating Reset: cadence, dashboards, roles, and early wins.
  • RevOps Quick-Start: pipeline, pricing, renewal/retention, forecast accuracy.
  • ERP/CRM Readiness Sprint: requirements, vendor short-list, TCO/ROI, implementation plan.

Specialized Partner Solutions

Capability extensions when and where you need them.

Not every business has the in-house expertise to handle every challenge — and building it can be costly, time-consuming, or impractical. That’s where ThinkQSi steps in. Through our trusted network of vetted partners and subject matter experts, we give you access to specialized capabilities that complement your core operations and accelerate results.

We become an extension of your team, connecting you to the right expertise at the right time:

  • IT & Technology Services – Hardware procurement, cloud migration, cybersecurity, VoIP and communications, virtualization, and contingent IT staffing.
  • Pharma, Nutraceutical & Life Sciences – Product development, formulation support, regulatory compliance, raw material sourcing, and supply chain facilitation.
  • Advanced Manufacturing & Materials – Raw materials sourcing,  logistics, and vendor management.
  • Global Trade & Market Access – U.S. representation for overseas manufacturers, turnkey trade show support, distributor partnerships, order management, and after-sales coordination.
  • Marketing & Brand Extensions – Event management, digital campaigns, PR, and social media support when a full-scale branding effort isn’t the immediate priority.
  • Human Capital & Workforce Strategy – Interim HR leadership, targeted recruitment, retention programs, workforce planning, and training solutions.
  • Compliance & Regulatory Navigation – FDA, HIPAA, OSHA, GDPR, and industry-specific regulatory support to help you stay ahead of risk.
  • Operations & Supply Chain Extensions – Vendor due diligence, sourcing alternatives, contract negotiation, and logistics optimization.

By leveraging ThinkQSi’s network, you avoid the cost and complexity of building everything in-house. Instead, you gain fractional access to world-class expertise across industries, tailored to your most urgent needs.

At ThinkQSi, we specialize in guiding businesses through transformative journeys, driving growth and innovation. As a trusted advisory partner in the United States, we bring a wealth of expertise to help you navigate challenges and seize opportunities. Our strategic insights and tailored solutions empower your organization to thrive in an ever-evolving landscape, ensuring sustainable success and competitive advantage.

Outcomes You Can Expect

  • Lower cost-to-serve; higher margins and cash conversion
  • Faster decision-making with real-time visibility
  • Scalable systems and processes that don’t break under growth
  • Aligned leadership and an accountable culture
  • Clear roadmap from today’s problems to tomorrow’s performance

Turn Complexity Into Clarity. Build a Business That Lasts.

We help leaders move beyond firefighting and into focus—standardizing processes, aligning teams, unlocking efficiency, and implementing strategies that drive profitable, sustainable growth. Transformation isn’t theory—it’s about building a business that works smarter, scales stronger, and positions you to thrive in the future.
Are we the right fit for your organization?