thinkQSi

Services

Transform your business landscape with thinkQSi's expert services, igniting innovation and driving sustainable success.

Fractional Leadership, Real Impact

Full Business Transformation: Align everything from people to processes.

Departmental Fixes: Solve the critical area holding you back.

Targeted Problem-Solving: Fast fixes for operational knots.
Schedule a Discovery Call

What We Do Best

We help leaders fix what’s broken and build what’s next—turning strategy into measurable results.

  1. Full Business Transformation
    When your entire operation needs realignment—from people and processes to culture and systems.
  2. Departmental Fixes
    When one area—like HR, sales, IT, or finance—is holding you back. We fix the piece without disrupting the whole.
  3. Targeted Problem-Solving
    When you’re stuck with a stubborn issue—supply chain leaks, cash flow, or leadership gaps—we cut through fast and fix at the root.

Below is a clear view of what we deliver (services/outcomes) and how we can engage (Advisor • Consultant • Fractional CXO).

  • Advisor: high-leverage guidance, cadence meetings, and on-call decision support.
  • Consultant: project-based analysis, design, and hands-on implementation.
  • Fractional CXO: part-time embedded leadership (COO/CRO/CISO/etc.) with accountability for outcomes.

    Note on delivery models: Advisor, Consultant, and Fractional CXO are engagement modalities—i.e., the financial/operating model that fits your need and pace. This framing is accurate and keeps the focus on results rather than labels.

 

 

Fractional CXO Leadership

For companies (typically sub-$100M) that need immediate, senior operating leadership without a full-time hire.

Roles we step into: Fractional CEO, COO, CRO, CISO, CIO, CMO, CHRO

Where we lead:

  • Crisis stabilization & turnaround (cash, cost, customer retention, team morale)
  • Board & investor relations (narrative, KPIs, governance, capital plans)
  • Strategy → execution mapping (90-day operating cadence; OKRs; PMO)
  • Revenue operations (RevOps) (pipeline health, pricing, win/loss, retention)
  • Operational excellence (throughput, SLA adherence, unit economics)
  • Risk, security & compliance (policies, audits, incident response)

Deliverables: 30/60/90-day plan, weekly ops rhythm, KPI dashboard, leadership realignment, “stop/keep/start” portfolio, and a path to self-sufficiency.

Business Transformation

For legacy firms and fast-growing startups that must realign, modernize, or scale.

At ThinkQSi we view transformation as a sequence of disciplined steps — not a buzzword. The process starts with aligning people and structure, then optimizing how work gets done, and only then layering in the right technology and customer-facing improvements.

Core Pillars of Transformation:

  • Organizational Realignment: Role clarity, spans and layers, governance, and decision rights — ensuring the structure supports your strategy.
  • Workflow Redesign: Lean/Six Sigma efficiency, cycle-time reduction, and process automation to eliminate bottlenecks and wasted effort.
  • Vendor & Cost Optimization: Strategic sourcing, RFPs, renegotiations, should-cost and TCO models, and service-level improvement to unlock savings.
  • Digital Modernization: ERP/CRM selection and rollout, unified data strategy, BI dashboards, and automation to enable smarter decision-making.
  • Customer Experience (CX): Journey mapping, NPS/CSAT tracking, and service recovery playbooks to increase retention and revenue per customer.
  • Change Management (Cross-Cutting): Communication plans, adoption metrics, training, and cultural reinforcement applied across every pillar to ensure lasting impact.

Deliverables: Current-state assessment, future-state blueprint, transformation roadmap, benefits case (savings & growth), and a PMO/change management playbook.

Strategic Advisory & Project Execution

Hands-on support with clear accountability—no shelfware.

  • Corporate & go-to-market strategy: market sizing, segmentation, ICP, positioning, pricing, channel mix, monetization models
  • M&A diligence & integration: commercial/operational diligence, synergy capture, integration playbooks, Day-1/Day-100 plans
  • Compliance & regulatory navigation: healthcare, data privacy, financial controls, SOC2/ISO, policy design and audits
  • Startup coaching & growth modeling: launch readiness, unit economics, hiring plan, investor materials, milestone roadmap
  • Program/Project Management (PMO): scope, timeline, RAID logs, stakeholder comms, benefits tracking

Deliverables: Decision memos, financial models, go/no-go gates, program plans, and implemented outcomes.

Data, AI & Automation

Make better decisions faster and reduce manual work.

  • Analytics strategy, KPI design, data hygiene & single source of truth
  • AI use cases (assistants, RPA, underwriting/scoring, service copilots)
  • Tooling: from spreadsheets → scalable stacks (no-code/low-code when best)

Deliverables: Data model, live dashboards, automation backlog, and shipped automations with ROI targets.

Supply Chain, Procurement & Operations

Improve reliability while lowering total cost.

  • Sales and Operations Planning (S&OP) design, inventory optimization, lead-time compression
  • Supplier strategy, contracting, should-cost, performance scorecards
  • Quality systems, traceability, and recalls/readiness

Deliverables: S&OP cadence, inventory policy, supplier portfolio, KPI pack.

Financial Performance & Cash

Strengthen the economic engine.

  • Margin diagnostics, pricing & discount governance
  • Working-capital unlock (AR/AP/inventory), scenario planning
  • Cost-to-serve analysis and product portfolio pruning

    Deliverables: EBITDA improvement plan, cash playbook, pricing guardrails.

People, Leadership & Culture

Align the team to the mission—and keep them there.

  • Leadership offsites, OKRs, operating cadence
  • Org design, role clarity, performance agreements
  • Talent acquisition, onboarding, capability academies
  • First-time manager & executive coaching

Deliverables: Org blueprint, talent plan, capability map, leadership routines.

Healthcare, Nonprofit & Community Programs (Specialty)

Mission-driven work with measurable impact.

  • Program design & outreach (e.g., addiction services, mental health, multi-physician practices, community health)
  • Grants, fundraising strategy, partnerships & community engagement
  • Compliance and outcome reporting

Deliverables: Outreach plan, partner network, impact metrics, compliant ops.

Ready to align strategy with execution?

We’ll tailor the engagement—Advisor, Consultant, or Fractional CXO—to deliver the outcomes you need, at the speed you require.

  • Advisor: Strategic counsel + cadence reviews; your team executes.
  • Consultant: We analyze, design, and implement with your team.
  • Fractional CXO: We lead from the inside with P&L/OKR accountability.

Starter Offers (Fast Value)

  • Rapid Assessment (2–4 weeks): current-state scan, top-5 value levers, 90-day plan.
  • 90-Day Operating Reset: cadence, dashboards, roles, and early wins.
  • RevOps Quick-Start: pipeline, pricing, renewal/retention, forecast accuracy.
  • ERP/CRM Readiness Sprint: requirements, vendor short-list, TCO/ROI, implementation plan.

Outcomes You Can Expect

  • Lower cost-to-serve; higher margins and cash conversion
  • Faster decision-making with real-time visibility
  • Scalable systems and processes that don’t break under growth
  • Aligned leadership and an accountable culture
  • Clear roadmap from today’s problems to tomorrow’s performance

Turn Complexity Into Clarity. Build a Business That Lasts.

We help leaders move beyond firefighting and into focus—standardizing processes, aligning teams, unlocking efficiency, and implementing strategies that drive profitable, sustainable growth. Transformation isn’t theory—it’s about building a business that works smarter, scales stronger, and positions you to thrive in the future.
Discovery Call - Are we the right fit for your organization?